Refund policy
We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy. All you need is your order number and zip code.
RETURN POLICY
You have 30 days from the purchase date to return items for store credit or an exchange. Refunds to your original payment method are available within 14 days of delivery. Returned merchandise must be unworn, undamaged, unwashed, and have original tags still intact (jeans must have their original tags attached). Items marked "final sale" are ineligible for return/exchange.
International orders can be returned for store credit or a refund. Exchanges are available for US orders only. Orders placed through TikTok Shop, Amazon, Walmart, or Target must be returned through that marketplace.
RETURN & REFUND FEES
- With Redo Coverage: Exchanges and store credit are free.
- Without Redo Coverage: The cost of the return label is deducted from your return.
- Refunds: All refunds to your original payment method have a flat 3% processing fee plus the cost of the return label, with or without Redo Coverage.
- Returns for a wrong or damaged item have no fees.
EXTENDED HOLIDAY RETURNS INFORMATION
For the Holiday Season, items purchased between October 21st and December 26th can be returned for store credit or exchanged until January 31st. Refunds to your original payment method must still be requested within 14 days of delivery.
FREQUENTLY ASKED QUESTIONS
What is Redo Coverage?
We have partnered with Redo to provide customers a seamless return experience with automatic labels and exchange processing.
Redo Coverage provides Free Exchanges & Store Credit + Package Protection on your order. Refunds to your original payment method have a flat 3% processing fee plus the cost of the return label, with or without Redo Coverage. You can initiate a return/exchange through our returns portal.
If you decide to opt out of Redo Coverage, you can still initiate a return through our returns portal. Without Redo Coverage, the cost of the return label is deducted from your return.
How do I start a return or exchange?
To make a return, please visit our Returns Center and simply enter the email address associated with your purchase, or your order number and shipping address zip code to initiate the return. For exchanges, follow the steps outlined below and select your new item for exchange.
- Go to our Returns Center.
- Enter your order number and shipping zip code to initiate the return.
- Select the item(s) you would like to return/exchange, indicate the reason, and click proceed to return summary.
- Ensure everything is correct and submit.
- Print the return label and securely tape it on the outside of your return package.
- Call the post office to arrange a collection or drop off at your nearest post office.
NOTE: If you are paying to ship back the return yourself, you can use any shipping method you like, just make sure it's postmarked no later than 30 days from the purchase date. (See "Important Notice" section for details.)
Is an order slip required?
No order slip is required, as long as your returned product has its original tags intact and you use the return shipping label we provide to you. If you are using your own shipping label, please include the order slip.
Do I need to return the product in its original packaging?
If possible, please ship your return in its original packaging to protect it from damages during transit. If you no longer have the original packaging, it's not a problem. Please ship your return in your own packaging or materials provided by your local courier.
Where can I find my shipping label?
Once you initiate your return through our Returns Center, you'll receive step-by-step instructions and a return shipping label which will also be sent to your email.
What should I do if I receive the wrong product?
After starting your return, select 'received wrong item' under 'reason for return', and proceed through the return process, or message us at support@wildoakboutique.com.
What should I do if I receive a damaged product?
After starting your return, select 'item is damaged' under 'reason for return', and proceed through the return process, or message us at support@wildoakboutique.com.
How long does it take to ship an exchange?
We ship exchanges once your local courier scans the package of the items you are sending back - even before we receive your original order.
How do I return or exchange a gift?
Visit our Returns Center and click the 'Returning a gift' link below the email entry box. After entering your email address and order information, you'll be guided through the exchange process and receive step-by-step instructions, a return shipping label, and an order confirmation for your new replacement order.
What should I do if my package is lost or stolen?
Please reach out to support@wildoakboutique.com if your package is lost or stolen. In addition, contact your carrier to see if they still have the package and/or have the coordinates of the delivery location. We will help coordinate with the carrier if they are unable to find the package.
We are not responsible for refunding or replacing shipments for packages shown as delivered. Any packages returned to us as non-deliverable will be re-shipped at customer expense.
More questions? Check our Help Center here!
IMPORTANT NOTICE:
If you are using your own shipping carrier to send back a return, please send returns/exchanges to 4001 W 34th St N, Sioux Falls, SD 57107.
Please make sure you don't include non-Wild Oak Boutique items by accident in your return package. We will not be responsible for sending back those items to you.