Return & Exchange Policy
We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.
You have 25 days to make returns. You must send back and postmark your return packages within 25 days after the purchase date. No returns made after 25 days from the purchase date will be accepted.
Please note that returned merchandise must be unworn, undamaged, unwashed, and have the original tags still intact.
You will receive store credit for your return once we receive the items and inspect them. Please allow 3 business days to process your return once delivered to our warehouse.
You will receive your store credit via email in the form of a gift card and can be used to make a future purchase. We do not offer refunds.
We offer free exchanges for the same item in a different size pending the exchange size is in stock for any U.S. order.
You must use the shipping label we provide (See " How do I start a return or exchange?" section for details), then send back and postmark the package within 25 days from the purchase date.
If your exchange product is out of stock, please email us at firstname.lastname@example.org.
Shipping is free on your 1st exchange for the same item in a different size for any U.S. order. For returns for store credit, you can use the shipping label we provided and pay a $4.95 shipping fee, which will be deducted from your store credit. For orders made outside of the U.S. please contact us at email@example.com.
We ship exchanges once your local courier scans the package of the items you are sending back - even before we receive your original order.
Sale and ‘last chance’ items are final and cannot be returned or exchanged.
Sale, accessories, doorbusters, and any items marked "final sale" are non-returnable. These items are indicated with the price ending in $0.99 and/or say final sale.
To make a return, please visit our Returns Center and simply enter the email address associated with your purchase, or your order number and shipping address zip code to initiate the return.
NOTE: If you are paying to ship back the return yourself, you can use any shipping method you like, just make sure it's postmarked no later than 25 days from the purchase date. Our address is 3956 W Tickman St, Sioux Falls, SD 57107.
After starting your return, select ‘item is damaged’ under ‘reason for return’, and proceed through the return process. Please indicate how the product is damaged in the ‘Any additional feedback’ section on the ‘Your Return Summary’ page. You can also provide photos and message us at firstname.lastname@example.org.
Please contact your local post office if your package is lost or stolen. We will help coordinate with the carrier if they are unable to find the package. Please message us at email@example.com after you check your local post office.
We will supply order and tracking information for customers to provide to the U.S. Postal Service to file a claim. We will work with customers to replace packages after sending us a copy of their filed police report.
We are not responsible for refunding or replacing shipments for packages shown as delivered. Any packages returned to us as non-deliverable will be re-shipped at customer expense.
If there is an issue with an order and you wish to return, we will issue a store credit like we would upon receiving the item. You will finish out your payment plan since it is directly through Sezzle.
Visit our Returns Center and click the ‘Returning a gift’ link below the email entry box. After entering your email address and order information, you’ll be guided through the exchange process and receive step-by-step instructions, a return shipping label, and an order confirmation for your new replacement order.
No order slip is required, as long as your returned product has its original tags intact and you use the return shipping label we provide to you. If you are using your own shipping label, please include the order slip.
Once you initiate your return through our Returns Center, you’ll receive step-by-step instructions and a return shipping label which will also be sent to your email.
International Return Policy
If you are an International Customer, you can complete this return form and slip it into the package with the item(s) you are returning. Please visit your local Package Carrier to purchase a return label. It's very important that you keep your Tracking Number in case we need to locate your return.
Wild Oak Boutique gladly accepts returns of unworn, unwashed, undamaged, unaltered, or defective merchandise purchased online that shipped to any international address for a store credit within 25 days from the date your order shipped. Final sale items cannot be returned or exchanged. If, for any reason, you are not satisfied with your international online purchase, contact our Support Team. Please note that you will still be responsible for any return shipping fees and actual shipping charges.
If you are using your own shipping carrier to send back a return, please send returns/exchanges to 3956 W Tickman St, Sioux Falls, SD 57107.
Please make sure you don't include non-Wild Oak Boutique items by accident in your return package. We will not be responsible for sending back those items to you.