Shipping Information

Shipping Method  Estimated Delivery Price
Standard Shipping 2 - 5 Business Days

$6.95

FREE - orders $99+ 

UPS Ground 2 - 6 Business Days

$10.95

$2.95 - orders $99+

Express Shipping 2-3 Business Days $16.00
Expedited Shipping 1-2 Business Day $22.00

 

Important Information:

  1. We aim to have all orders shipped the same business day if placed before 11AM (CST). Orders placed Friday after 11AM CST will be shipped the next business day (Monday).
  2. 2-5 day shipping applies to 48 contiguous states.
  3. Standard Shipping is offered for all 50 States within the US. This shipping option also includes PO Boxes and APOs/ FPOs. 
  4. Expedited Shipping is not available for P.O. Boxes and APO/FPO addresses.
  5. If there is any shipping issue with your package, you must contact Customer Support within 30 days after your order was placed.

TRACK YOUR PACKAGE: 

Once your order has been successfully packaged and labeled, you will receive an email with your tracking number. The email provided includes all of the information needed in order to track your package. You will then be able to locate your package after it has left our facility. If you are having difficulties tracking your package, feel free to contact us. Remember to provide your order number in the email for faster tracking. 

LOST OR STOLEN PACKAGES: 

Please contact your local post office if your package is lost or stolen. We will help coordinate with the carrier if they are unable to find the package. Please contact us after you check your local post office.

We will supply order and tracking information for customers to provide to the U.S. Postal Service to file a claim. We will work with customers to replace packages after sending us a copy of their filed police report. 

We are not responsible for refunding or replacing shipments for packages shown as delivered. Any packages returned to us as non-deliverable will be re-shipped at customer expense.

DEFECTIVE OR DAMAGED MERCHANDISE: 

Head over to our Returns Portal. After starting your return, select ‘item is damaged’ under ‘reason for return’, and proceed through the return process. Please indicate how the product is damaged in the ‘Any additional feedback’ section on the ‘Your Return Summary’ page. You can also provide photos and message us here.

 

Contact us with any questions regarding shipping.

Shipping Method  Estimated Delivery Price
Economy International
Up to 10 Business Days

$13.00CAD

FREE - orders $200+

Express International
Up to 3 Business Days

$20.00 CAD

 

Important Information:

  1. We aim to have all orders shipped the same business day if placed before 10AM (CST). Orders placed Friday after 10AM CST will be shipped the next business day (Monday).
  2. Once your order is placed, we are not able to update shipping addresses on international orders.
  3. Duties/GST/Taxes are NON REFUNDABLE once your parcel has shipped
  4. If there is any shipping issue with your package, you must contact Customer Support within 30 days after your order was placed.

TRACK YOUR PACKAGE: 

Once your order has been successfully packaged and labeled, you will receive an email with your tracking number. The email provided includes all of the information needed in order to track your package. You will then be able to locate your package after it has left our facility. If you are having difficulties tracking your package, feel free to contact us. Remember to provide your order number in the email for faster tracking. 

LOST OR STOLEN PACKAGES: 

Please contact your local post office if your package is lost or stolen. We will help coordinate with the carrier if they are unable to find the package. Please contact us after you check your local post office.

We will supply order and tracking information for customers to provide to the courier to file a claim. We will work with customers to replace packages after sending us a copy of their filed police report. 

We are not responsible for refunding or replacing shipments for packages shown as delivered. Any packages returned to us as non-deliverable will be re-shipped at customer expense.

DEFECTIVE OR DAMAGED MERCHANDISE: 

Head over to our Returns Portal. After starting your return, select ‘item is damaged’ under ‘reason for return’, and proceed through the return process. Please indicate how the product is damaged in the ‘Any additional feedback’ section on the ‘Your Return Summary’ page. You can also provide photos and message us here.

Contact us with any questions regarding shipping. 

Shipping Method  Estimated Delivery Price
DHL Express Worldwide Up to 10 Business Days Cost of label

 

Important Information:

  1. We aim to have all orders shipped the same business day if placed before 10AM (CST). Orders placed Friday after 10AM CST will be shipped the next business day (Monday).
  2. Duties/GST/Taxes are NON REFUNDABLE once your parcel has shipped.
  3. Duties/GST/Taxes are paid at checkout, nothing extra to pay at customs.
  4. Some countries require that Duties & Taxes are paid upon entry, not at checkout.
  5. If there is any shipping issue with your package, you must contact Customer Support within 30 days after your order was placed.

TRACK YOUR PACKAGE: 

Once your order has been successfully packaged and labeled, you will receive an email with your tracking number. The email provided includes all of the information needed in order to track your package. You will then be able to locate your package after it has left our facility. If you are having difficulties tracking your package, feel free to contact us. Remember to provide your order number in the email for faster tracking. 

LOST OR STOLEN PACKAGES: 

Please contact your local post office or carrier if your package is lost or stolen. We will help coordinate with the carrier if they are unable to find the package. Please message us after you check your local post office or carrier.

We will supply order and tracking information for customers to provide to the courier to file a claim. We will work with customers to replace packages after sending us a copy of their filed police report. 

We are not responsible for refunding or replacing shipments for packages shown as delivered. Any orders returned to us as non-deliverable will not be resent, and the customer will be given store credit less any shipping fees..

DEFECTIVE OR DAMAGED MERCHANDISE: 

Head over to our Returns Portal. After starting your return, select ‘item is damaged’ under ‘reason for return’, and proceed through the return process. Please indicate how the product is damaged in the ‘comment’ section as well as upload a picture showing the issue. You can also provide photos and message us here.

Contact us with any questions regarding shipping.