Frequently Asked Questions

Sizing

What size should I order?

We have the best news for you! All of our products on the website have the measurements in the descriptions! If you need more help we also have a general size guide you can check out and model information here

If you still have questions, just drop us a line at contact@wildoakboutique.com and we will try to provide any information you need to make your decision!

How do I know what size I am in Kan Can Jeans?

Our Kan Can jeans have two sizes! For example, a size 3/25 means the jeans are a size 3 with a 25” waist! Hope that helps, babes. Get your shopping on. 

Ordering

How do I change or cancel my order?

We understand your orders are important to you, so we do aim to fulfill orders as soon as possible. You can email us at contact@wildoakboutique.com and if we have not already started working on your order we can either swap out sizes or issue a gift card if you chose to not have your product sent. If your order has already been sent out, you are always welcomed to return your unwanted items for store credit.

What payment options do you have?

We offer payments in the form of ShopPay, GooglePay, AmazonPay, Paypal, Sezzle, or Credit Card. 

Shop now and pay later with Sezzle! 

1. No interest or fees!

2. Your order is shipped ASAP!

3. Sezzle splits your purchase into 4 easy, automatic payments!

How do I apply a gift-card code or store credit code?

Oh girl, don't worry! This part is super easy. All you have to do is enter the code you were issued through email when checking out into the "Gift Card or Discount Code" section. 

Where is my order confirmation?

We are so happy you ordered from us! As soon as your order is submitted, you will receive an email with the order confirmation and your package should be to you in no time! If you feel like you are missing an order from us, be sure to check your junk/spam mail.

Why was my card refunded?

Unfortunately, one or more items on your order was not available at the time of purchase. As a result, your card was refunded for the item’s purchase price. We email customers regarding oversells before your order is shipped, and apologize for any inconvenience it may have caused you.

Shipping

When will my order be shipped?

Well hey girl, thanks again for ordering from us! We have team members working around the clock to make sure your order gets to you in no time. We normally package and ship out orders within 48 hours of receiving the order.

How do I get free shipping?

We have great news for you, all U.S. orders over $100 will receive FREE shipping. Return shipping is at the customers expense. 

How much do I have to pay if I don't qualify for free shipping?

For orders under $100, we offer Flat Rate Shipping for only $7. Tracking information is provided via email to the customer at the time the order has shipped. 

My tracking is not working for my package! What do I do?

Unfortunately, at this time all UPS orders have to be tracked through UPS. If you have a UPS tracking number and it's not showing the status of your order, head over to UPS in order to track your package. 

Do you ship international? 

We are currently offering international shipping to select countries. 

Please see our Shipping Policy for more details.

Returns

What is your return policy?

Please refer to our Return Policy for more information 

How long does it take to process my return?

Once we have received your online return it will then be processed within 2-5 business days. If your return is accepted you will then be issued an eGift Card via email. Please be sure to keep your tracking number for your records. We do not offer refunds. No exceptions.

I returned an item and have not received my gift card code yet! What do I do?

If you have not received an email with your gift card code within 2-5 business days after we have received it here, please let us know! You can shoot us an email at contact@wildoakboutique.com or call us Monday-Friday 9:00AM-5:00PM CST. Please check your spam folder for Gift Card notifications

I received incorrect items, what should I do?

Please accept our sincerest apologies for this mistake. Please provide us with images of the items along with item SKUs on the clear bags the items arrived in and email it to contact@wildoakboutique.com. Also, please reference your order number in your response. We will review these images and respond within 24 hours (weekdays only) to resolve this issue.

What items are final sale?

Any item that is a final sale means that the item non-returnable and cannot be returned for store credit. These products include: CLEARANCE, ACCESSORIES, BODYSUITS, and CAMI/BRAMI SALES. No exceptions.

One of my items is damaged, what do I do?

If you believe the item you received is damaged, please email contact@wildoakboutique.com with your name, order number, and a photo of the damage. Once we receive this information, we will be happy to initiate a resolution at no additional cost.

General

What do I do if something is out of stock in my size?

Shoot, we are sorry to hear that! But no problem! Just make sure to sign up for our restock notifications so all of your favorites will be in yours ASAP. 

To sign up to be notified when/if an item is restocked click on the out of stock item, select your size, enter your email or phone number in the field and click "Notify When Available"!

How often do you restock products?

We are constantly restocking products! Make sure to sign up for our restock notifications.

Do you have gift-cards?

We sure do, babes! Make sure to head here to purchase gift cards for all of your friends and family! All eGift Cards are sent electronically via email. We do not offer physical Gift Cards to be purchased online at this time.

Do your gift-cards or store credit ever expire?

You are in luck! Our gift-cards and store credit never expires! Shop till you drop! 

Do you have a store location?

We are online-only! But that's great news for you because we are open 24/7. So what are you waiting for... get to shopping.